Shipping policy
Shipping Policy
Shipping Costs & Fees
Standard Freight & Ground Shipping: 100% FREE on all orders shipped within the contiguous United States (lower 48 states).
Hidden Fees: There are zero handling fees, hidden charges, or fuel surcharges at checkout. The price you see is the final price you pay.
Processing & Delivery Times
Order Processing Time: Orders are processed and prepared for dispatch within 1 to 2 business days (Monday – Friday).
Transit Time: Estimated delivery takes 3 to 5business days after shipment, depending on your geographic location.
Total Delivery Timeframe: You can expect your order to arrive within 3 to 8 total business days from the time you place it.
Order Tracking Once your shipment has been dispatched from our warehouse, you will automatically receive an email confirmation containing your carrier details and tracking number. You can track your order status directly on our website or through the freight carrier's portal.
Freight Delivery & Appointment Process Due to the heavy weight and oversized dimensions of our outdoor storage sheds, carports, and backyard structures, items are delivered via curb-side freight delivery:
The freight carrier will call you at the phone number provided at checkout to schedule a specific delivery date and time window.An adult (18+) must be present to inspect the outer packaging and sign the proof of delivery.
Shipping Restrictions We currently do not ship to:
Alaska, Hawaii, or US Territories (Puerto Rico, Guam, US Virgin Islands)
P.O. Boxes or APO/FPO military addresses
International addresses outside the United States
Address Corrections & Modifications If you enter an incorrect address or need to modify your shipping details, please contact us within 12 hours of order placement at cadillonveronique@outlook.com. Once an order has left our warehouse and is in transit, any carrier re-consignment or address change fees will be the responsibility of the customer.
Damaged or Missing Packages If your shipment arrives with visible outer packaging damage or missing hardware:
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Note the damage on the freight carrier's delivery receipt before signing.
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Contact our support team within 48 hours at cadillonveronique@outlook.com with photos of the damaged panels or package.
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We will immediately ship replacement parts or dispatch a brand-new unit at zero cost to you.
Contact Us For any questions regarding shipping rates, tracking, or delivery logistics:
Email: cadillonveronique@outlook.com
Address: 112 E 13th St, Kansas City, MO 64106, USA
Support Hours: Monday – Friday: 8:00 AM – 6:00 PM (CST)